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Our Newsletter


Warranty & Returns FAQ

 I just received my item(s), but I no longer want it. Can I change my mind and return it?

How soon do I need to advise you if I no longer want an item?

I just received my item, but it is faulty, what do I do?

I have received my item but it is damaged, what do I do?

Where is my refund?

Does an item I am looking to buy come with a warranty?

What is Extended Warranty?

If I need to return my item, who pays for the postage costs?

Can I still return my item if I no longer have the original packaging?

Can I transfer my warranty to someone else if I sell them the item I purchased from you?

I opted to send goods directly to my customer and now my customer has a warranty claim, what do I do?

How long and where can I find the Warranty on my item?

What is the procedure for Replacements and Refunds?

What cannot be replaced or returned?

Do you offer a "No Nonsense Returns Policy"?

Our Full Warranty and Returns Policy

 

 

I just received my item(s), but I no longer want it. Can I change my mind and return it? 

Yes you may exchange your item, under our “No Nonsense returns Policy”. 
Conditions apply so please click here for our full Warranty and Returns Policy.
 

Conditions apply so please click here for our full Warranty and Returns Policy

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How soon do I need to advise you if I no longer want an item? 

If you decide that you do not want an item you have ordered, you may take advantage of our “No Nonsense returns Policy” and return it to us. To do this you must notify us of your intention to return the item you no longer want via an email to refund@watertreatmentproducts.com.au within 14 days of us dispatching your order to you.

You must also notify us within 14 calendar days from the date of your product being dispatched from our warehouse of any damage or faults. After this time period your product's normal warranty applies.

Click Here for our full Warranty and Returns Policy

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I just received my item, but it is faulty, what do I do? 

All products purchased from watertreatmentproducts.com.au come with warranties and are fully guaranteed.

There are very occasionally items that do not work as intended, or get damaged in transit. In the event of this happening with an item you have received, please email our Customer Service team on
returns@watertreatmentproducts.com.au and give a full detailed description of the problem, as well as your Order Number.

Depending on the problem our customer service team will determine how best to resolve your problem with the minimum inconvenience to you.

If it is found that the item you received is faulty then we (or the originating supplier on locally sourced products) will exchange it at no cost to you.

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I have received my item but it is damaged, what do I do? 

If you have received an item that is damaged please contact us at returns@watertreatmentproducts.com.au and advise us of the nature and extent of the damage. Please also advise us of your name, contact number and order number.

It is important for the purposes of our insurance claims that you take digital photos of the carton as it arrives and also of the damaged articles.

We will replace any items damaged in transit, at our cost, just as soon as we receive the damaged item back, or in many circumstances, as soon as we receive the photos. We apologise for any inconvenience.

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Where is my refund?

Once we have received your returned item or the refund has been approved according to your issue, we will then send you either notification of receipt of your item and/or an email issuing you a Refund. The type of Refund will be based on previous discussions, as to the type of problem. You will either receive a Refund into your nominated Credit Card or a Credit in the form of a Coupon, which you can then use on a future purchase. If you have not received your Refund, after your approval notification, within 2 working days, please contact our accounts dept. at accountsadmin@watertreatmentproducts.com.au and we will promptly investigate why it has not been issued and rectify it.

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Does an item I am looking to buy come with a warranty?

Every item we sell comes with a warranty.

Please also click here to view our full Warranty and Returns Policy

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What is Extended Warranty?

All our product have some warranty period, however on some products some of our customers feel that they would like a longer warranty period - so we offer warranty extensions for a nominal additional fee.

To purchase an extended warranty simply choose from the dropdown of Extended Warranty options offered on the product. If there's no Extended Warranty being offered then it may be that we consider it an inappropriate item for warranty extension or we simply haven't allocated an appropriate warranty extension pricing model yet.

When you purchase an Extended Warranty, we record this with your order. In the event you need to make a warranty claim in the extended period then we will look up the extended warranty information in your order and honour it if it is still active. Contact our customer service department if you have any specific questions in this regard (customerservice@watertreatmentproducts.com.au)

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If I need to return my item, who pays for the postage costs?

If the item is received damaged or faulty within the first 14 after we dispatch it then all return shipping costs will be covered. During (or after) the warranty period, but not including the initial 14 day period, you will need to cover the return shipping costs to watertreatmentproducts.com.au.

Should you have a change of mind and would like to either exchange the item (subject to our Returns and Warranty Policy), the return shipping will be at your cost. We recommend registering and taking transit insurance on your return postage to us as items in transit are your responsibility until received back to our warehouse.

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Can I still return my item if I no longer have the original packaging?

Yes we will still accept the item, just as long as it is according to our Returns Policy Click Here (Damaged or Faulty items only)

However, we would prefer the original packaging. Please make sure the item is securely packaged so that it won't incur further damage in transit back to us.

NOTE - This does not apply to items that are for exchange due to your choice. In these situations, complete and intact packaging is required including all tags, manuals and accessories. The product must be returned to us in AS NEW condition.

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Can I transfer my warranty to someone else if I sell them the item I purchased from you?

As you are our customer, our warranty commitment is to you.  

However if your customer is able to provide us with the original invoice number under which we sold the item to you, then we will honour the warranty to you and you can pass your rights to your customer as you wish.

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I opted to send goods directly to my customer and now my customer has a warranty claim, what do I do?

The warranty that came with the product we sold you may be passed onto your customer if we supplied direct to your customer or even if you just sell your goods onto someone else.

The only requirement we have is that when either you or the end owner of the goods wishes to make a claim that you / they provide us with the order number on their order.

Then they just need to follow the normal returns processes as laid out in our Warranty and Returns section.

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How long and where can I find the Warranty on my item?

The Warranty information can be seen on our website, in the Warranty & Return Policy under Warranty Terms. Click here to go to the Warranty & Return Policy. 

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What is the procedure for Replacements and Refunds?

To request a replacement or refund please click here to view our full Warranty and Returns Policy and our returns procedures.

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What cannot be replaced or returned?

Anything can be returned under our “No Nonsense returns Policy”.

Some conditions apply so please click here to view our full Warranty and Returns Policy

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Do you offer a “No Nonsense returns Policy”?

Yes we do.

At watertreatmentproducts.com.au we offer our customers total peace of mind when they shop with us.

You can return any product you purchase for a refund. Please click here for full details of our “No Nonsense returns Policy” as some conditions apply.

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Our Full Warranty and Returns Policy

To view our full Warranty and Returns Policy Click Here.